GeekNums Privacy Policy

When we or our third-party partners provide services, we may collect, store, and use the following information relating to you. If you do not provide the relevant information, you may be unable to register as our user or to enjoy certain services we provide.

1.1 Information you provide voluntarily

• Registration information: When you register a GeekNums account, we collect your email address, username, and password.
• Account profile: Personal profile information you may choose to provide, including your name, profile photo, company name, and job title.
• Contact details: When you contact us through the website, we collect your name, email address, contact information, and the content of the communication you provide.

1.2 Information we collect automatically

When you visit our website or use our services, we may automatically collect the following information:

• Usage information: time of access, duration of access, pages viewed, click behavior, search keywords, referring URLs, and the like.
• Log information: When you use our services, the system may collect your device information and browsing information through cookies, identifiers, and related technologies, and store that information as log information.

1.3 Information from third-party sources

If you register for or sign in to our services with a social media account (such as Facebook or Google), we may collect your public information from that platform, including your name, profile photo, and email address, depending on your privacy settings.

1.4 Cookies and similar technologies

Our website uses cookies, web beacons, and other similar technologies in order to provide you with a better browsing experience, to enable us to improve our website, and to provide targeted services. When you first visit the website, you will receive a notice about the use of cookies. By clicking “Accept”, closing the notice, or continuing to browse the website, you acknowledge and agree to our use of cookies.

We may use information collected in the course of providing services to you for the following purposes:

2.1 Providing and maintaining the services

• Create and manage your account;
• Provide you with core functions such as chat conversations, message translation, quick replies, statistics, and risk control;
• Process your orders;
• Respond to your inquiries, complaints, or requests.

2.2 Improvement and development of the services

• Analyze how users use our services, in order to improve and optimize existing functions;
• Develop new products and services;
• Carry out internal operations, including troubleshooting, data analysis, testing, research, and statistics.

2.3 Security

• Verify identity in order to keep accounts secure;
• Monitor and prevent fraud, abuse, and other potentially unlawful activity;
• Maintain the stability and security of the system.

2.4 Personalized experience

• Remember your settings and preferences;
• Recommend functions or services that may interest you;
• According to your usage habits, provide an interface display that better fits your needs.

2.5 Compliance and legal obligations

• Fulfill the requirements of applicable laws and regulations;
• Respond to lawful requests from law-enforcement authorities or government agencies.

3.1 Manner of storage

We store your information by secure means, including local storage, databases, and server logs.

3.2 Retention period

We retain your personal information only for the time necessary to achieve the purposes of the services, or under the conditions prescribed by laws and regulations. Specifically:

• Account information: retained continuously for so long as you hold a valid account;
• Log information: ordinarily retained for no more than 12 months;
• Transaction records: retained as required by tax and other relevant laws and regulations.

If our products or services cease to operate, we will notify you by push notification, announcement, or similar means, and will, within a reasonable period, delete your personal information or anonymize it, except where laws or regulations provide otherwise.

We use security safeguards consistent with industry standards to protect the personal information you provide, and to prevent data from unauthorized access, public disclosure, use, modification, damage, or loss:

• 1. Technical measures: We use encryption technologies (such as SSL/TLS) to encrypt data in transmission; we store sensitive information in encrypted form; and we deploy access-control mechanisms to restrict internal personnel's access to data.
• 2. Administrative measures: We sign confidentiality agreements with employees and regularly conduct security training and awareness education; and we establish systems and processes for data-security management.
• 3. Certification and audit: We regularly review our practices for collecting, storing, and processing information, including physical security measures, in order to prevent any unauthorized access.

Please understand, however, that because of technical limitations and the various malicious means that may exist, even if every effort is made to strengthen security measures, it is impossible in the internet industry always to guarantee that information is one hundred percent secure. You need to understand that the systems and communications networks by which you access our services may have problems caused by factors beyond our control.

If a personal-information security incident unfortunately occurs, we will, as required by laws and regulations, promptly inform you of the basic circumstances and possible impact of the security incident, the disposal measures we have taken or will take, and suggestions by which you may on your own prevent and reduce the risk. We will promptly inform you of the circumstances of the incident by email, letter, telephone, push notification, or similar means.

5.1 Principles of sharing

We will not share your personal information with any company, organization, or individual outside this company unless we have obtained your explicit consent.

5.2 Sharing with third-party service providers

We may share necessary personal information with the following types of third-party service providers in order to support our business operations:

• (1) Payment service providers: such as Stripe, PayPal, Alipay, and WeChat Pay, to process your payments;
• (2) Cloud service providers: such as AWS, Alibaba Cloud, and Tencent Cloud, for data storage and server hosting;
• (3) Customer support tools: such as online customer-service systems, to handle your inquiries and complaints;
• (4) Data analytics providers: such as Google Analytics, to analyze website traffic and user behavior (after anonymization).

These third parties may access only the personal information necessary to perform their functions, must not use it for any other purpose, and must comply with strict confidentiality obligations.

5.3 Business transfers

As our business continues to develop, we may carry out transactions such as a merger, an acquisition, or an asset transfer, and your personal information may be transferred as part of such a transaction. We will inform you of the relevant circumstances and will continue to protect your personal information, or require the new controller to continue to protect it, in accordance with laws and regulations and to a standard no lower than that required by this Privacy Policy.

In accordance with the relevant laws, regulations, and standards of China, and with prevailing practice in other countries and regions, we safeguard your exercise of the following rights in your personal information:

6.1 Access to your personal information

You have the right to access your personal information. You may log in to your account and view and access your personal information on the “Account Settings” page. If you are unable to access it by the above means, please contact us using the contact details provided in this Policy.

6.2 Correction of your personal information

When you find that personal information about you that we process is incorrect, you have the right to request that we make a correction. You may correct it yourself on the account settings page, or contact us for assistance with the correction.

6.3 Deletion of your personal information

You may request that we delete personal information in the following circumstances:

• (1) If our processing of personal information violates laws or regulations;
• (2) If we have collected or used your personal information without your consent;
• (3) If our processing of personal information breaches our agreement with you;
• (4) If you no longer use our products or services, or you have closed your account;
• (5) If we no longer provide products or services to you.

6.4 Changing the scope of authorized consent

Each business function requires some basic personal information in order to be completed. For the collection and use of additional personal information, you may give or withdraw your authorized consent at any time. You may withdraw consent by adjusting your account settings, turning off device permissions, or similar means, or contact us for assistance.

After you withdraw your consent, we will no longer process the corresponding personal information. Your decision to withdraw consent does not, however, affect the processing of personal information already carried out on the basis of your authorization.

6.5 Responding to your requests

To safeguard security, you may need to provide a written request, or otherwise prove your identity. We may first require you to verify your identity before we process your request. We will reply within 15 business days after receiving the request.

We may revise the terms of this Privacy Policy from time to time. When a change occurs, we will, at the time of the version update, present the new Privacy Policy to you and state its effective date.

We will publish the updated Privacy Policy on the homepage of the website, or by email or similar means. If you continue to use our services, you agree that we may process your personal information in accordance with the updated Privacy Policy.

Material changes include, without limitation:

• (1) A material change occurs in our service model;
• (2) The principal recipients of sharing, transfer, or public disclosure of personal information change;
• (3) Your rights to participate in the processing of personal information, or the manner of exercising those rights, change materially;
• (4) The department responsible for the security of personal information, its contact details, or the complaint channels change;
• (5) A personal-information security impact assessment report indicates a high risk.

If you have any question, opinion, or suggestion about this Privacy Policy, or if you need to exercise your rights relating to personal information, please contact us by the following means:

• Online support: timely assistance for you
• Official channel:
• Official email:
• Complaints and suggestions: official complaint feedback
• Business hours: Monday to Friday, 10:00-19:00 (UTC+8)

We will reply within 15 business days after receiving your request.